I received a damaged/faulty item. What should I do?
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your package.
How do I return my item?
Our store does not accept returns or exchanges. Once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls below criteria.
In the terms of the store, what should a damaged or faulty item be described as?
If the product has been broken, or if you receive the wrong item, then that’s when it is counted as damaged or faulty.
I changed my mind, can I return my item?
We do not accept returns or refunds if the customer changes their mind after receiving their order(s).
My item arrived at the wrong address.
We will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
How do I cancel my order?
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
Does this store ship internationally?
Yes, we ship worldwide.
How do I track my package?
You can check on the status of your order at any time by clicking on Track My Order, then on Order Status. You can also contact us to ask questions anytime.
How long does it take for an order to arrive?
Once shipped, your order will arrive within 10 to 20 business days for United States, Canada, Australia, United Kingdom. However, other countries can take up to 28 business days, depending on how fast custom clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We’re happy to help.